Support

How can we help?

Our first games are still in development. Once a game is out, it will have its own help page with answers to common questions. Until then, the quickest way to reach us is email.

  • Email support

    Tell us which game you are playing, your device and what happened. A screenshot helps.

    support@riddletail.com

  • Game help pages

    Each game will have its own support page with answers to common questions. Links will appear here when the first game is out.

    See games in development

  • Purchases and refunds

    Purchases go through the App Store or Google Play. To get them back on a new device, use Restore purchases in the game settings.

    How refunds work

  • Privacy and your data

    Ask us to see, correct or delete the data we hold about you. We reply within one month.

    privacy@riddletail.com

  • Business and press

    Partnerships, publishing, interviews and anything else that is not about playing a game.

    hello@riddletail.com

  • Website accessibility

    If any part of this site is hard to read or use, tell us and we will fix it.

    hello@riddletail.com

What to include in your email

A few details help us answer in one reply instead of three. We usually reply within two working days.

  • The name of the game
  • Your device and system version, for example iPhone 15 with iOS 27
  • What you expected and what happened instead
  • A screenshot or a short screen recording, if you can
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